Case Studies

Browse our latest DigiDesk client case studies

Case Studies

Browse our latest DigiDesk client case studies

How DigiDesk helped Comdata to improve their client’s management of Trustpilot reviews by 75%.

How DigiDesk helped Comdata to improve their client’s management of Trustpilot reviews by 75% In this case study, we’ll go through why...

8 September 2021 1 0

Comdata Choose DigiDesk to Monitor Multi-Channel CSAT

Comdata Choose DigiDesk to Monitor Multi-Channel CSAT Comdata needed to deploy a number of post-call voice, email and SMS CSAT...

9 February 2021 0 0

Dixons Carphone Choose DigiDesk For Monitoring Social Insight

Dixons Carphone Choose DigiDesk For Monitoring Social Insight Dixons Carphone wanted to gain more understanding of social mentions from...

8 September 2020 0 0

Network & Infrastructure

Citrus is a licensed and regulated comms provider having multiple regulated BT TDM and private IP carrier interconnects with BT IPX, Vodafone, Verizon and others.

High Availability Platforms

Our voice and digital services are hosted on high availability platforms deployed across three UK data centres interconnected via a private IP ring.

Innovative Products

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels.

Integrated Digital Solutions

Featuring an innovative range of integrated digital solutions, such as, multi-channel CSAT, Review Monitoring and dynamic FAQs.

Voice Services

Our Cloud hosted phone system provides more functionality than a traditional system, without the upfront cost and ongoing maintenance charges.

Inbound Numbering Services

Citrus provides all UK numbers and a wide range of international freephone and geographic numbers, with porting agreements across all operators.

Reseller Solutions

Resellers get access to an expansive portfolio of Voice and Digital solutions, from inbound numbers, to DigiDesk; our multi-channel hosted contact centre platform.

Voice & Digital Solutions

Carrier grade voice services, increased flexibility, and elegant digital applications, providing scaleable access to broader markets.

Network & Infrastructure

Citrus is a licensed and regulated comms provider having multiple regulated BT TDM and private IP carrier interconnects with BT IPX, Vodafone, Verizon and others.

High Availability Platforms

Innovative Products

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels.

Integrated Digital Solutions

Voice Services

Our Cloud hosted phone system provides more functionality than a traditional system, without the upfront cost and ongoing maintenance charges.

Inbound Numbering Services

Reseller Solutions

Resellers get access to an expansive portfolio of Voice and Digital solutions, from inbound numbers, to DigiDesk; our multi-channel hosted contact centre platform.